1. Information We Collect
We collect the following types of information when you use the Bharosa Hai platform:
Personal Information
- Account Data: Mobile number, name, email address (optional)
- Profile Data: Business name, experience, qualifications, profile photo
- KYC Documents: Identity documents submitted for verification
- Communication Data: Messages, reviews, and feedback submitted through the Platform
Automatically Collected Information
- Device information (type, OS, browser)
- IP address and approximate location
- Usage data (pages visited, time spent, interactions)
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Verify Provider identities and qualifications
- Connect Users with relevant Providers
- Process payments and subscriptions
- Send important notifications and updates
- Improve our Platform and user experience
- Prevent fraud and ensure platform security
- Comply with legal obligations
3. Information Sharing
We do not sell your personal information. We may share information with:
- Service Providers: Limited information shared to facilitate service delivery
- Payment Processors: For secure payment processing
- Legal Authorities: When required by law or to protect our rights
- Analytics Partners: Anonymized data for platform improvement
4. Data Security
We implement industry-standard security measures to protect your data, including:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Secure cloud infrastructure
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us.
6. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Withdraw consent at any time
- Request a copy of your data in a portable format
7. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage patterns, and remember your preferences. You can manage cookie preferences through your browser settings.
8. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
9. Children's Privacy
Our Platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the "Last Updated" date and, where appropriate, sending you a notification.
11. Contact Us
For privacy-related questions or concerns, please contact us at support@bharosahai.com.
