Purpose
This policy explains how to raise a complaint about a service provider listed on Bharosa Hai or about the platform itself, and how we investigate and resolve it.
How to Report a Grievance
- Email support@bharosahai.com with the subject line "Grievance".
- Include the provider's name or profile link (if the complaint is about a provider).
- Describe what happened, with dates and any supporting evidence.
- Share your contact details so we can follow up.
Acknowledgement & Timelines
- We acknowledge every grievance within 3 working days.
- We aim to complete our review of substantiated complaints within 15 working days.
- Complex cases may take longer; we will keep you informed of progress.
What We Can Do
Where a complaint is substantiated, we may:
- Ask the provider for a response or clarification;
- Issue a warning;
- Suspend or remove the provider from the platform;
- Withdraw the provider's Trust Badge.
What We Cannot Do
Bharosa Hai is a discovery and connection platform. We do not provide professional services, do not guarantee outcomes, and cannot influence any government decision. Disputes over fees or the quality of professional work are ultimately between you and the provider; we can assist with mediation where appropriate.
Contact
For any grievance, contact us at support@bharosahai.com.
