Bharosa Hai - Grievance Redressal Policy (Version 1.0)

Effective Date: 06/08/2026

Last Updated: 06/08/2026

1. Purpose

Bharosa Hai is committed to providing a fair, transparent and efficient grievance redressal mechanism for Users and Service Providers.

2. Scope

Applies to grievances relating to accounts, verification, platform functionality, payments made to Bharosa Hai, subscriptions, reviews, ratings, privacy concerns and policy violations.

3. How to Submit a Complaint

Complaints may be submitted through email, website contact form, in-app support (when available) or other official communication channels along with relevant details and supporting documents.

4. Complaint Review

Bharosa Hai may acknowledge the complaint, review information, request clarification and conduct an internal review before taking a decision.

5. Resolution Process

Appropriate actions may include clarification, correction of records, content removal, account restriction, suspension or other actions permitted under platform policies.

6. Matters Outside Bharosa Hai's Scope

Bharosa Hai generally does not adjudicate contractual disputes, fee negotiations or the quality of independent professional services.

7. Service Level Commitment (SLA)

Complaint acknowledgement: within 48 hours. Initial review: 3–5 business days. General complaints: normally 7–15 business days. Complex matters may require additional time and status updates will be provided where reasonably possible.

8. False or Malicious Complaints

Knowingly false or abusive complaints may result in rejection, warning, suspension or termination of the account.

9. Confidentiality

Grievance information will be handled confidentially to the extent reasonably possible and in accordance with applicable law.

10. Changes

This Policy may be updated from time to time.

11. Governing Law

Governed by the laws of India. Jurisdiction: competent courts at Gurgaon, Haryana..

12. Grievance Officer

Name: To be Updated

Email: grievance@bharosahai.in

Registered Office:

Pnakya Group of industries

Add - 204-205, Tower C, 2nd Floor, Unitech Cyber Park, Sector 39, Gurugram, Haryana 122003

Contact number - +91 90271 77292

E-mail Id- bharosahai.india@gmail.com

13. Contact

Support Email: support@bharosahai.in

Website: www.bharosahai.com